Policies
TAME + glossy: A Portland Keratin Treatment Salon
Specializing in Keratin Treatment & Hair Straightening
Cancellation:
All rescheduling and cancellations must be done with 48 hours notice. If you are unable to provide 48 hour notice, you will be charged $150. If you are a new client and have prepaid the $300, you will be refunded half of your deposit ($150 refund). Please understand this is strictly enforced as our stylist time is as valuable as yours.
No Show + Tardy Policy:
NO SHOW APPOINTMENTS WILL BE CHARGED THE FULL AMOUNT OF $300. We make our schedule to allow a 15-minute grace period for tardiness, anything past 15 minutes is considered a NO-SHOW appointment and you will be responsible for the full amount of your appointment ($300).
Pets
As per state laws, unfortunately, you have to leave your fur babies at home. Service animals are welcome and always adored. We even have a private fenced outdoor space for our service pets!
Our Promise:
We strive to provide the most comfortable, safe and entertaining environment. If for any reason you are unsatisfied with your experience please email owner@tameandglossy.com so we can better learn how to grow and improve our services. All feedback will be kept anonymous. If you are unhappy with your Keratin Treatment please notify the Salon within 7 days. Your satisfaction is our number one priority and we will take every step necessary to find a solution or conclusion. Please note: Keratin treatments are not guaranteed, as there are too many factors of why hair may not accept the treatment. However, we will certainly do our best to avoid any situation in which we believe the hair will not accept the treatment properly.
